International Service

TERMS AND CONDITIONS

  • For shipment with volumetric or weight up to 50 kg will be charged with packing fee of Rp 200.000,-
  • For shipment with volumetric or weight of 50 kg – 100 kg will be charged with packing fee of Rp 500.000,-
  • For shipment with volumetric or weight of 100 kg – 150 kg will be charged with packing fee of Rp 700.000,-
  • For shipment with volumetric or weight over 150 kg will be charged with a special packing fee which will be specially calculated
  • Extra fumigation fee is Rp 850.000/shipment (not measured by the number of bag)

SHIPPING INFORMATION

  • Commercial invoice must be filled out by sender in English and must not be handwritten, with the details as follows:
    • Item price
    • Number of items
  • For non-document shipment, the shipping cost does not include the duty and tax in destination country, which is imposed on the recipient. If the recipient refuses to pay the fee, then the duty and tax will be imposed on the sender who will be informed by the international customer service.
  • The recipient address must include the postal code, recipient phone number, and recipient email address (if available).
  • For non document shipment in the form of liquid or powder, MSDS (Material Safety Data Sheet) must be enclosed. Customers also must be informed that those kinds of shipment will require more time than estimated, due to the need to check the MSDS.
  • Document shipments that weigh more than 5 kg will be categorized as package shipments.
  • Volumetric measurement is as follows:
    • L x W x H: 5000

 

Customer Care (021) 2927 8888