Privacy and Security Policy

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Below are the policy and practices applied by PT Jalur Nugraha Ekakurir ("JNE") to show its commitment in keeping and maintaining the privacy and security of JNE customer’s information as they use JNE and JNE Loyalty Card (“JLC”) sites as well as mobile JNE (“MyJNE”) app.

  1. Privacy Policy

JNE never sells nor buys, exchanges or shows the public in general nor any party information the information related to customers using JNE and JLC sites and MyJNE app.

All transactions in JNE and JLC sites and MyJNE application are confidentially maintained in compliance with the applicable provisions of laws in Indonesia and JNE’s internal policies.

  1. JNE’s Customer Services
    1. JNE site, accessing JNE site allows customers to enjoy such features as Track Shipment, Shipment Rate and JNE Service Point.
    2. Mobile JNE, using MyJNE application customers can also enjoy such features as Track Shipment and Shipment Rate as well as JNE Nearby, My Job, My COD and My COD Wallet.
    3. JLC site, accessing the page specifically dedicated for JNE’s loyal customers allow them to look at their transactions when they use the delivery services available in JNE and the reward they receive.

 

  1. JNE’s site protection
    1. To access the features available in JNE site, JNE does not require any information from customers. All JNE customers can use the features unconditionally.
    2. The access to JNE site use the encryption technology Secure Socket Layer (SSL) 2048 bit to protect the communication between customers’ computer and mobile devices to JNE’s server as customers accessing JNE site.

 

  1. JLC Site and MyJNE Application Protections
    1. JNE uses 2 (two)-layered security system to protect customer’s access in JLC site and MyJNE application, namely:
      1. Secure Socket Layer ("SSL") SSL, a protection technology which 'scrambles' the communication path between computer and mobile devices to prevent other parties from reading it.
      2. User ID and Password, password is known only to customers. JNE has no ability to know customer’s password since every password is encrypted, rendering it unreadable.
    2. JNE uses the encryption technology Secure Socket Layer (SSL) 2048 bit to protect the communication between customers’ computer and mobile devices and JNE’s server as customers accessing JNE site and MyJNE application.
    3. In addition to serve as a protective measure, e-mail address is also used to send transaction information to JNE's customers.
    4. JNE requires customers to provide an e-mail address to enable it to send information regarding JLC and MyJNE.
    5. To ensure that the JNE’s delivery of information to customer’s e-mail address is protected, kindly do the following steps:
      1. Customers shall provide a valid e-mail address and no fake e-mail address should be used.
      2. Immediately change your e-mail address in JLC site and MyJNE application if you change your e-mail address.
      3. If you contact JNE via e-mail, never send any information of confidential or sensitive nature, including your password.

 

  1. Policy Update

JNE may at any time change or update this Privacy Policy. JNE suggests its users to carefully read and check from time to time this Privacy Policy page to discover any change made. Customer’s access to and use of both JNE’s site and other services deemed as their agreement with the changes made in the Privacy Policy