Jakarta, Indonesia – November 14, 2019 - At the recent Oracle OpenWorld San Francisco 2019, JNE was an Oracle Excellence Award winner. The company was recognized for its innovative use of Cloud technologies to drive business transformation and value by increasing agility, lowering costs and reducing IT complexity.
Key to its success in the award was how JNE demonstrated how it has been able to transform its back-end processes and systems to create quality outcomes, in particular, the provision of better customer experiences. Assisting the business with this was the business’ implementation of Oracle Management Cloud and Oracle Autonomous Data Warehouse.
According to Rusly Askar, Head of Cloud Platform at Oracle Indonesia: “There are many key takeaways other companies can derive from JNE’s business transformation. For organizations looking to excel in today’s data-driven economy, a comprehensive and integrated strategy for leveraging data is a key driver for business growth. Data tells important stories, and understanding those stories can positively impact its business’ bottom line, operations and the experience of those they interact with. According to recent research by Oracle, it shows that there is a direct correlation between having a connected data strategy and the success of a company. With a comprehensive strategy in place, organizations like JNE can unlock possibilities that can positively impact their business, employee and customer experience as well as be empowered to help positively impact their communities.”
Unlocking endless possibilities and driving innovation
By combining Oracle Management Cloud’s unified platform for IT Operations and its innovative Machine Learning (ML) capabilities such as data clustering and correlation, the company was able to discover new insights in customer experience, application performance and availability to achieve greater agility and lower operational costs.
"Through the use of Oracle Management Cloud and ML capabilities, our organization has been able to gain measurable benefits, such as being able to identify and proactively fix incidents within minutes, so they can respond much faster to customer complaints, which have been reduced by 70 percent.” said M. Feriadi, President Director of JNE . With such a significant outcome, the organisation plans to expand the application of the technology to other parts of its business.
Also gaining JNE recognition was its use of Oracle Autonomous Database, Oracle’s flagship innovation to-date. The company’s IT staff can now reduce the amount of manual work they need to do due to Autonomous Database’s self-driving, self-securing and self-repairing nature, which for example enables a complete data warehouse environment to be created in a matter of minutes. As a result, IT staff can focus on innovation and collaborate more across department teams, enabling them to create market reports in real-time and act upon insights quickly. Additionally, the autonomous solution has enabled the company to provide its customers the ability to see where their deliveries are at any time online, and on a self-service basis. This has dramatically boosted customer satisfaction.
Davian Omas, Managing Director of Oracle Indonesia, explains: “In this day and age where businesses cannot afford to stop in fear of losing out to competition, reliability and security, as well as autonomous technology is vital. In the past, IT was tasked with providing the data and analyses the lines of business needed to answer their questions, but the process took time and effort—often too much time and effort. Today, business analysts have taken the lead with self-service business intelligence tools for performing their own analyses. The future of analytics is self-service access to intelligent insights. By leveraging embedded machine learning and integrating analytics, intelligent insights present the right information to the right people, at the right time, using a device of choice.”